1. Who is responsible for your data
2. Personal data we collect about you
We collect some personal data from you, for example when you attend a group, use our website, or contact us. We may also receive your personal data from our partners with whom we work, or supply a service e.g. Schools requesting mentoring, or who provide services to you on our behalf (for example when you provide feedback on our services), For more information on the parties who may share your personal data with us, please see section 7 below.
Categories of data we collect
We may collect and process the following categories of information about you:
A) Your full name, date of birth and your contact details (email address, telephone number and postal address) – For:
- When you attend any meeting such as After School Club
- When you take part in trips or other activities
- When you receive a service such as Mentoring
- When you sign up for a newsletter or to make a donation
B) Information about any special needs (such as health, allergies, or special dietary requirements.
- When you first attend
C) Information about your donation, (including your bank details)
- When you make a donation
D) The communications you exchange with us (for example, your emails, letters, calls)
- When you contact QYFC or you are contacted by QYFC
E) Your posts and messages on social media directed to QYFC
- When you interact with us on social media
F) Information about how you use our website
- When you navigate on our website
G) Information that relates to your Personal Support and Gift Aid
- When you enter into Personal Support
Sensitive personal data
In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under the UK Data Protection Act 1998 and other data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
For example, we may collect this information in the following circumstances:
- For your safety, when you have a specific medical condition, you will need to inform us of that and – where required – provide us with details of treatment if necessary.
- If you inform us about specific dietary requirements you may have, this could potentially indicate that you have specific religious beliefs. Also, your nationality may imply your racial or ethnic origin.
If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us. Please be aware that in such circumstances you will not be entitled to cancel or obtain a refund of any money that you have paid.
3. How and why we use your personal data
We use your personal data for the following purposes:
- Emergency contact for parents
- To know what to do in case of a first aid emergency
- To ensure services are age appropriate
- To ensure food provided is appropriate
- To communicate future events and remind
- Photos for publicity and website
3.1 – To communicate with you and manage our relationship with you
Occasionally we may need to contact you by email and/or SMS for administrative or operational reasons, for example in order to send you details of events you are attending, to inform you about your Direct Debit or Standing Order, to remind you when your planned events are held, or to advise you of disruption and changes to our services.
Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.
3.2 – To personalise and improve your customer experience
We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, to arrange age appropriate After School Clubs or personal mentoring.
We may also collect information on how you use our website, which pages of our website you visit most, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like.
3.3 – To inform you about our news and offers that you may like
We may send you marketing communications, if you have indicated that you are happy to receive these, for example when provide your details when attending one of our events, when you create an account on our website or make a booking with us and you do not express a wish to not receive such communications.
If you are happy to receive marketing communications, we will provide you with news from us such as newsletters or events that you may like. In addition, if you are happy to receive marketing communications, we may send you communications promoting our partners’ products and services that you may be interested in. This may include events organised by local schools or Churches (Please note that we do not share your contact details and other personal data with other companies for marketing purposes, unless we have obtained your consent to do so.
If you do not want to receive marketing communications from us, you can choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.
If you prefer, you can also email us and express your preference to not receive marketing communications send an email to email@example.com with the subject matter “Unsubscribe”.
3.4 – To improve our services, fulfil our administrative purposes and protect our business interests
The business purposes for which we will use your information include accounting, billing and audit,, safety, security and legal purposes.
3.5 – To comply with our legal obligations, for example, our obligation to report safeguarding concerns
4. Requesting access to your personal data
You have a right to request access to the personal data that we hold about you. This may be specific data e.g. date of birth or bank details, or could be a request for any and all data that we hold.
If you would like to request a copy of your personal data, please contact us at: firstname.lastname@example.org
Or write to us at Quinton Youth for Christ, The Coffee Shop 151 Castle Road West, Quinton, Birmingham B68 0EL.
If you wish to remove the data that QYFC holds about you, please put this in writing to Quinton Youth for Christ, The Coffee Shop 151 Castle Road West, Quinton, Birmingham B68 0EL.
5. Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. When you provide your personal data through our website, this information is transmitted across the internet securely using high-grade encryption.
6. Cookies or other tracking technologies
In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website, we may use technologies, such as cookies, pixels or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
For example, we may use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened or if the content of our emails is displayed in text or html form.
7. Sharing your personal data
Your personal data will not be shared with any other organisation, if we do seek to share it we will ask for your permission.
However we may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
- Safeguarding agencies when this is necessary for the protection of young people, or is required by law.
- Schools or other churches through which you contact QYFC
- When booking external events eg soul survivor, Unite,
- At QYFC, we select very carefully our suppliers who process your personal data on our behalf and require that they comply with high security standards for the protection of your personal data.
- Our partners with whom we work – St Boniface Church, Christ Church The Quinton, Big Local, Birmingham City Council
9. Contact information